How do I make a complaint?

by

Superhero Team

July 20th 2021 3 minute read

Feedback about Superhero?
We love hearing feedback from our customers. To get in touch, either jump on live chat or email us via hello@superhero.com.au

If you wish to make a complaint, our Customer Success Team can be contacted via live chat through our website or by email at hello@superhero.com.au. We will try to resolve your complaint honestly, efficiently and fairly.Superhero has a formalised client complaint resolution procedure in place to resolve any complaints or concerns you may have about the services provided to you. Our complaints team reviews, records and investigates all complaints Superhero receives and escalates matters to the Superhero Compliance Department as required. If you make a complaint, our first response will be to contact you to discuss the complaint and to register a formal record of such complaint. If, despite our best efforts you believe your complaint has not been satisfactorily dealt with, you may contact an independent industry arbiter, namely, the Australian Financial Complaints Authority (“AFCA”), of which Superhero Securities (No. 31571) is a member.

You can contact AFCA by writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Toll Free: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au