How do I request a hardship benefit payment?

by

Superhero Team

May 26th 2021 3 minute read

To request access to your super due to financial hardship, contact us via live chat through our website or by email at hello@superhero.com.au.

You will be required to complete a Benefit Payment form, which can be found on our website.

Applying before reaching your preservation age 

You can apply to access a minimum of $1,000 up to $10,000 of your super under severe financial hardship, if all the following conditions have been met: 

  • You have not made a withdrawal under financial hardship in the past 12 months; 
  • You are currently receiving and have been receiving eligible Commonwealth income support payments (either Centrelink or the Department of Veterans’ Affairs) for at least 26 continuous weeks (note: ABSTUDY, Austudy & Youth Allowance are not eligible payments); 

You cannot meet reasonable and immediate family living expenses.

Please note: If you’re under your preservation age and you’ve claimed for financial hardship in the past 12 months, you’ll need to wait 12 months after the date of your previous claim before you can claim again.

Applying after reaching your preservation age 

If you’ve reached your preservation age and 39 weeks, are not gainfully employed and you have been receiving eligible Commonwealth income support payments (either Centrelink or the Department of Veterans’ Affairs) for a cumulative period of at least 39 weeks since reaching your preservation age (note: ABSTUDY, Austudy & Youth Allowance are not eligible payments), you can apply for any amount.

If you’re over your preservation age and retired, you can access your super under normal conditions.

Please note: You’re not eligible to apply for a payment on financial hardship grounds if you’re a temporary resident in Australia.

Eligibility requirements

To be eligible to claim severe financial hardship and be entitled for the early release of certain superannuation benefits, you must prove that you are unable to meet reasonable and immediate living expenses.  Please refer to Section 9 of the Withdrawal Form – Financial Hardship for a list of the evidence that the Trustee will require to determine your eligibility.

To apply for financial hardship payment, please complete the Withdrawal Form – Financial Hardship. Please note that payments may take up to 10 business days.