What evidence do I need to provide to support my insurance claim?


Superhero Team

July 27th 2021 3 minute read

For the assessment and payment of your claim, you will be required to provide the following:

  • satisfactory proof of death for a death claim;
  • satisfactory proof of age;
  • for TPD and Terminal Illness claim, you must provide two (2) treating Doctor reports prepared using the forms prescribed by the insurer at your own expense;
  • if required by the insurer, you must provide reports from a doctor on your medical condition at such times as the insurer may reasonably require, at the insurer’s expense;
  • in relation to the payment of a TPD or Terminal Illness Benefit, the insurer shall have the right to conduct, at its expense, a medical examination with a doctor of the insurer’s choice, including pathology testing such as blood tests, at such times as the insurer may reasonably require; and
  • you must provide any additional information the insurer needs to assess the claim, at your own expense.