Due to ongoing changes within the Superannuation industry and an increased focus on getting the best outcomes for our members, the decision was made in consultation with our Trustees to transfer Slate Super/Simple Choice Super into Superhero Super. You can find out more information on our Significant Event Notice (SEN).

If you haven’t received your ‘claim account’ email, try the following steps:

1. Click ‘Forgot your password?’ on the login screen of our website or mobile app.
2. Enter the email address linked to your Slate Super/Simple Choice Super account.
3. If your email is correct, you will receive a reset link—simply follow the prompts to access your member portal.

If you’re still unable to log in, please contact us at super@superhero.com.au with your full name, date of birth, mobile number and residential address and our team will be happy to assist you.

If your mobile number or email address is incorrect, you will be unable to access the member portal. Please reach out to our customer service team on 1300 675 148 or via our live chat for assistance in updating your details.

Your super balance may fluctuate depending on how your funds are invested. If your super is invested in assets such as shares or property, market movements – driven by factors like economic conditions, global events and interest rate changes – this can lead to volatility in your super balance.

If your super is invested in cash or lower-risk options, your balance may still change due to fees, insurance premiums or contributions.

To check how your super is invested, log in to your Superhero Super member portal and review your investment details.

If you created a new Superhero account whilst trying to access your previous Slate Super/Simple Choice Super account, please contact our customer service team on 1300 675 148 or via our live chat for instructions on how to resolve this. Please note you will be unable to see your previous Slate Super/Simple Choice Super account until this is resolved.

Your super remains invested in the same investment option you held with your Slate Super/Simple Choice Super account. If you wish to see what investment options are available with Superhero Super, visit our Superhero Super investment options page.

Additionally, Superhero Super offers a Direct Investment Option that allows members to invest their super in selected ASX 300 shares, ETFs, LICs and Hybrids. You may view our Direct Investment Menu and Direct Investment Guide for more information. Do note that additional fees and costs apply for Direct Investment Option.

You need to inform your employer that your USI (Unique Super Identifier) has changed effective 1st February 2025. 

Fund Name: One Super
Sub-plan Name: Superhero Super
USI: 43905581638018
Fund ABN: 43 905 581 638

Your previous member number from your Slate Super / Simple Choice Super account will also be your member number at Superhero Super.
The member number is recorded on your Slate Super / Simple Choice Super annual member  statement.
Your most recent statement was sent to your email / mail address in December 2024. 

After the Limited Service Period, you can access your member number in the Superhero app.

From 1 February, contributions to Slate / Simple Choice Super will be rejected.

If your employer has informed you that contributions are being rejected or returned, they may be using outdated fund details. Please confirm that they are using the correct Superhero Super fund details. 

Fund Name: OneSuper 

Sub-plan Name: Superhero Super 

USI: 43905581638018 

Fund ABN: 43 905 581 638

Address: PO Box R1055 Royal Exchange NSW 1225

Phone: 1300 675 148

Email: super@superhero.com.au

If issues persist, contact our support team for further assistance.

If you have an insurance claim in progress on your Slate Super or/ Simple Choice Super account, this will continue to be assessed by the insurer and you will not need to resubmit your claim due to the transfer. Superhero Super will be in touch with you when the insurer provides us with an update on your claim.