Question Category: Insurance (Super)

July 27th 2021

How do I know if I am eligible for insurance with Superhero?

You are eligible for default insurance cover if: You have submitted a Member Application via the Superhero Super Member Portal; and You have not….

July 27th 2021

What is the cost for my insurance premium with Superhero Super?

The insurance premium you pay will depend on a number of factors such as the sum insured, your occupation, and your age when you….

July 27th 2021

How do I make an insurance claim?

You must notify us in writing as soon as reasonably practicable of any event entitling you to a benefit, including: death (by an authorised….

July 27th 2021

What evidence do I need to provide to support my insurance claim?

For the assessment and payment of your claim, you will be required to provide the following: satisfactory proof of death for a death claim;….

July 27th 2021

How much will I be paid in the event of a claim?

The amount of cover that the Insurer must pay is the amount for which cover is in force: On the Date of Death, if….

July 27th 2021

Am I covered for insurance while I am working overseas?

Cover may continue if you are residing overseas for work purposes, provided that: The insurer continues to receive a premium from you; and The….

July 27th 2021

What is my level of default cover?

Your level of default cover for death & TPD will depend on your age. Please refer to our Insurance Guide for more information.

July 27th 2021

What does Default Cover for New Events mean?

If you meet the eligibility criteria, Default Cover commences for New Events only. There must be a sufficient account balance to pay the first….

May 26th 2021

How do I appoint a beneficiary?

To nominate beneficiaries, you’ll need to complete a form and may need to have your nomination witnessed by 2 eligible people. Please forward the….

May 26th 2021

How does income protection insurance work?

Income protection insurance pays up to 75% of your pre-tax income for a specified period if you’re unable to work due to illness, partial….