How do I open a Superhero account?
To open a Superhero account, Click Here
What ID will I need to open an account?
Most people will be able to verify their identity without having to physically send us any government-issued identification. However in some limited circumstances you will need to get in touch with us to provide further information.
If you’re having any hassles signing up, get in touch with us via chat or email hello@superhero.com.au and we’ll have you up and running in no time.
Does Superhero offer real time data?
Yes! Superhero offers real time prices.
In order to retrieve the latest price, you will need to refresh your page.
Can I open an account for a minor (individual under the age of 18)?
Yes, you can open an account for a person under the age of 18. A Superhero minor account allows you to invest for your children.
In Australia, it is a legal requirement to be 18 years or over in order to invest in shares. If you would like to open a Superhero Account on behalf of a minor under the age of 18, the account will need to be opened in your name and will have a designation containing the minor’s name. Only you will have access to the account.
You can open more than one minor account.
For the avoidance of doubt, the individual who opens a Superhero Account for a minor under the age of 18 will be legally responsible for the operation of the account and for complying with these Terms and Conditions.
After a minor has reached 18 years of age they will be able to create their own Superhero Account. Once this has been done, Superhero can organise an off-market transfer of the assets from the minor account to the Superhero Account they have opened in their own name.
Steps for setting up a minor account:
- Click on the ‘Profile’ tab within your Superhero account.
- Click ‘Add Account’ followed by ‘Minor Account’ on the top of the page.
- Fill out the required fields and click ‘Create Account’.
- Once the account has been created, it will show up under your account types by clicking on your name on the top left. The format of the account will show as follows: <First Name Last Name A/C>.
How do I withdraw funds out of my Superhero cash account?
To transfer funds out of your Superhero Wallet simply click on Wallet and go to the Bank Accounts tab. The bank account you transferred funds in by PayID will automatically have been added to your account. This is the bank account you are able to withdraw to.
If you made a deposit using BPAY, you will need to make a payment using PayID or bank transfer (any amount) to your Superhero account in order to verify a bank account to which money can be withdrawn. Once your bank account has been verified this payment can be withdrawn.
Most customers find this the quickest way to verify their bank account, but if you are unable to make a deposit using PayID please contact us on chat to have your bank account manually verified.
If you have any questions or issues or need to withdraw more than the standard withdrawal limit, you will need to contact us on chat and you will be asked to provide further identification in order to make that withdrawal to a bank account in your name.
If Superhero goes out of business, what happens to my shares?
Rest assured, the shares held in your Superhero account are exclusively yours and legally cannot be accessed by anyone but you, including by any claims from creditors. As the beneficial owner of your shares, only you are able to exercise any rights attached to the ownership of those shares.
Your peace of mind is our priority and if Superhero were to discontinue its business operations for any reason, your shares could be transferred from Superhero to another broker and would continue to be held by FinClear. As an authorised sub-custodian, FinClear are required to have adequate financial resources in place to provide their services to you and afford you with the necessary regulated investor protections should anything go wrong.Â
