Superannuation
What if I don’t have an active email address on file?
If you’ve recently transferred from Slate Super or SmartSave or if the email linked to your account is incorrect, you’ll need to verify your identity before accessing your account.
How to update your email and verify your identity
To update your email, please email us at super@superhero.com.au with the following details:
- Your full name
- Your date of birth
- Your mobile number
- Your residential address
- Your existing email address (if you have one to update)
- Your new email address to be used
- Your Superhero Super account number OR your previous super fund account number (if known)
- A selfie of you holding a valid government-issued photo ID
- A photo of the back of your driver’s licence (for verification purposes)
Once we’ve received and verified your details, we’ll update your email and provide instructions on how to access your account.
Prefer not to submit a selfie?
Email us at super@superhero.com.au and we’ll guide you through the possible options.
For a faster process, we recommend using the selfie verification method.
What if I don’t have an active mobile number on file?
If your mobile number is incorrect or missing from your account, you’ll need to verify your identity before we can update it.
How to update your mobile number
To update your mobile number, please email us at super@superhero.com.au with the following details:
- Your full name
- Your date of birth
- Your current email address
- Your residential address
- Your existing mobile number (if you have one to update)
- Your new mobile number to be used
- Your Superhero Super account number OR your previous super fund account number (if known)
- A selfie of you holding a valid government-issued photo ID
- A photo of the back of your driver’s licence (for verification purposes)
Once we’ve verified your details, we’ll update your mobile number and provide instructions on how to access your account.
Prefer not to submit a selfie?
Email us at super@superhero.com.au and we’ll guide you through the possible options.
For a faster process, we recommend using the selfie verification method.
Why did Slate Super/Simple Choice Super close?
Due to ongoing changes within the Superannuation industry and an increased focus on getting the best outcomes for our members, the decision was made in consultation with our Trustees to transfer Slate Super/Simple Choice Super into Superhero Super. You can find out more information on our Significant Event Notice (SEN).
I haven’t received a ‘claim account’ email. What should I do?
If you haven’t received your ‘claim account’ email, try the following steps:
- Click ‘Forgot your password?’ on the login screen of our website or mobile app.
- Enter the email address linked to your Slate Super/Simple Choice Super account.
- If your email is correct, you will receive a reset link—simply follow the prompts to access your member portal.
If you’re still unable to log in, please contact us at super@superhero.com.au with your full name, date of birth, mobile number and residential address and our team will be happy to assist you.
My details are incorrect. How can I update them?
If your mobile number or email address is incorrect, you will be unable to access the member portal. Please reach out to our customer service team on 1300 675 148 or via our live chat for assistance in updating your details.
Why has my super balance gone down?
Your super balance may fluctuate depending on how your funds are invested. If your super is invested in assets such as shares or property, market movements – driven by factors like economic conditions, global events and interest rate changes – this can lead to volatility in your super balance.
If your super is invested in cash or lower-risk options, your balance may still change due to fees, insurance premiums or contributions.
To check how your super is invested, log in to your Superhero Super member portal and review your investment details.
I accidentally created another account. What should I do?
If you created a new Superhero account whilst trying to access your previous Slate Super/Simple Choice Super account, please contact our customer service team on 1300 675 148 or via our live chat for instructions on how to resolve this. Please note you will be unable to see your previous Slate Super/Simple Choice Super account until this is resolved.
Where is my super invested?
Your super remains invested in the same investment option you held with your Slate Super/Simple Choice Super account. If you wish to see what investment options are available with Superhero Super, visit our Superhero Super investment options page.
Additionally, Superhero Super offers a Direct Investment Option that allows members to invest their super in selected ASX 300 shares, ETFs, LICs and Hybrids. You may view our Direct Investment Menu and Direct Investment Guide for more information. Do note that additional fees and costs apply for Direct Investment Option.
What details do I need to give my employer?
You need to inform your employer that your USI (Unique Super Identifier) has changed effective 1st February 2025.
Fund Name: One Super
Sub-plan Name: Superhero Super
USI: 43905581638018
Fund ABN: 43 905 581 638
Your previous member number from your Slate Super / Simple Choice Super account will also be your member number at Superhero Super.
The member number is recorded on your Slate Super / Simple Choice Super annual member statement.
Your most recent statement was sent to your email / mail address in December 2024.
After the Limited Service Period, you can access your member number in the Superhero app.
What happens if I don’t communicate the new USI to my employer?
From 1 February, contributions to Slate / Simple Choice Super will be rejected.
