Superhero Support - Get help with your investing questions

Superannuation eligibility

If you are under age 67, you are eligible for both employer and voluntary contributions to super.

If you are aged between 67-74, you must satisfy the work test before contributions can be accepted. To satisfy the work test, you must have worked at least 40 hours within 30 consecutive days in the financial year or meet the work test exemption. To meet the work test exemption criteria, you must have:

satisfied the work test in the income year preceding the year in which you made the contribution;
a total super balance of less than $300,000 at the end of the previous income year; and
not relied on the work test exemption in a previous financial year.

You can also make downsizer contributions if you are 55 or over.

If you are age 75 and over, you are eligible for superannuation Guarantee contributions if you are working and downsizer contributions. You can make a voluntary member contribution if it is received by the Fund within 28 days after the end of the month in which you turn 75 years old.

Please see eligibility for Superhero’s Retirement and Transition to Retirement accounts for more information about accessing your super.

How do I rollover my super with Superhero?

New Members

The easiest way to move your super to Superhero Super is to:

Create a trading account at www.superhero.com.au.
Select ‘Add Super Account’ on the Dashboard.
Follow the Superhero Super registration steps.
You will be required to provide your Tax File Number to create a Superhero Super account.
You will have the ability to transfer your existing super to Superhero Super using the ATO’s SuperMatch service and if appropriate, request for a transfer over to your Superhero Super account. Alternatively, you can transfer your super by logging into your my.gov.au account.

Current Members

If you are already a Superhero Super member, you will be able to find your existing super using the ATO’s SuperMatch service and if appropriate, request for a transfer over to your Superhero Super account. Head over to the Profile section of your account on the Superhero Super Member Portal. You are also able to rollover your balance from another superfund via myGov which you can find more details about here.

How do I transfer my super using myGov?

To transfer your super to Superhero using myGov, see below steps:

If you’re not a Superhero Super member yet, you can create your account here. Once your account is created, your Superhero Super account will show in your myGov account. This can take up to 5 days to appear.

Once complete, follow the below steps:

Create or log into your myGov account and ensure you have linked your account to the ATO.
Go to the ‘Super’ tab, which will show your existing superannuation accounts.
Choose the fund/s you want to transfer to Superhero Super.
Select your Superhero Super as the fund you wish to transfer to.
Confirm your selection and your funds should arrive in your Superhero Super account in 3-7 business days.

For more information go to my.gov.au or https://www.ato.gov.au/general/online-services/.

Before transferring your super, consider the effect it may have on things like insurance. See a professional if you’re unsure what is best for your circumstances.

Can I partially rollover my super to Superhero Super?

Yes! Partial rollovers in or out of Superhero are accepted but there may be some conditions.

Partial rollovers can be selected during the setup process for Superhero Super. You can also select a partial rollover at any time after setting up your Superhero Super account from your Profile tab using the ATO’s SuperMatch service by selecting the ‘Find More Super’ search button.

How long will my rollover take?

Super funds have a legal obligation to process rollovers within 3 business days of having all the required information to enable them to do so.

Where there is a delay, you should refer to your previous fund. Some funds can take up to 30 days to transfer your super.

How do I take my super out of Superhero?

If you wish to transfer or roll out your super to another fund, you will need to complete a rollover via another fund or via the My Gov website. You can also use the withdrawal form on our website to rollover your super.

What kind of contributions can I make?

The contribution types for Superhero Super include:

Employer contributions
Personal contributions
Spouse contributions
Government co-contributions
First Home Super Saver (FHSS) Scheme
Downsizer (if 55 or over)

You can find more information about contributions in the ‘Adding to your super’ section of the Additional Information Guide on our website.

Contributions can only be made into a Superhero Super account. Superhero Retirement and Transition to Retirement accounts cannot receive contributions. For more information about these account types please read the Superhero Retirement Product Disclosure Statement.

How do I tell my employer to pay my super to my Superhero account?

Please use the pre-filled Superhero super Employer Contribution Form to provide to your employer, which is available for download in the Profile tab of your Superhero Super account

You will need to send this form to your employer in order to receive employer super contributions into your Superhero super account.

What is the maximum contribution I can make?

You can make the following contributions:

Concessional contributions – From 1 July 2024 the annual limit for a concessional contribution is $30,000 in each financial year. You can carry forward any unused amount of your concessional contribution cap, provided your total super balance is less than $500,000 as at 30 June in the previous year. Any unused contributions cap will expire at the end of 5 years.
Non-concessional contributions – From 1 July 2024 the annual limit for non-concessional (post-tax) contributions is $120,000. This amount is reduced based on your total super balance as at 30 June in the previous financial year and is reduced to nil if your total super balance is equal to or greater than the general transfer balance cap of $1.9million. If you’re below the age of 65, and subject to your total super balance as at the 30 June in the previous financial year, you can bring forward the equivalent of one or two years of your annual cap from future years. This means you can make contributions up to two or three times the annual cap amount over the bring-forward period. Refer to www.ato.gov.au for more information on the bring-forward arrangements.

Can I make additional contributions to my Superhero Super account?

Yes, you can make additional contributions to your Superhero Super account. Additional contributions must be a minimum of $100 and can be made via BPAY.

You can find the BPAY contribution details in the Profile of your Superhero Super account.