Are there deposit or withdrawal fees?
There is no cost to deposit or withdraw funds from your Superhero account using PayID.
If you make a deposit using BPAY we will deduct $1.00 incl. GST from the total amount transferred as a processing fee.
How do I transfer from AUD to USD?
To transfer AUD to USD in your Superhero wallet, click on the USD tab and follow the steps.
Steps to transfer:
1. Type in the dollar amount you want to transfer (A$100 minimum)
2. Click ‘Calculate’. This will hold the rate for 10 seconds
3. Once satisfied with the rate, click ‘Confirm’
4. Your funds will be transferred into USD in real time and will appear in your USD wallet.
How does currency conversion work?
Once you have entered the amount you want to transfer, and click ‘Calculate’, the rate will be held for 10 seconds.
If you do not click ‘Confirm’ within the 10-second window, you will need to hit ‘Calculate’ again.
Foreign exchange (FX) rates fluctuate frequently, which is why the rate is only held for ten seconds. This ensures you receive the most accurate rate at the time of conversion.
Your FX transfer will occur instantly and you are able to trade right away.
For more information on our fees, please see our Fee Schedule.
What FX Transfer fees do you charge?
The FX Transfer fee between AUD and USD is 70 basis points (bps), meaning US$0.0070 will be added to the rate. That means US$0.70 per A$100 transferred. This transfer fee will change to 65 basis points (bps) on the 01 May 2024.
For more information on our fees, please see our Fee Schedule.
Is there a minimum amount I can transfer to/from my U.S. Wallet?
There is a $100 minimum for currency transfers to or from Australian dollars and U.S. dollars. However, if you have less than US$100 in your Wallet, you are able to transfer the full amount back to Australian dollars (minimum balance of US$1 required).
An FX Transfer fee will still apply in this circumstance.
