The time it takes for funds to land in your bank account may vary depending on your bank. The withdrawal will generally take between 1 to 2 business days to appear in your bank account.

Superhero has a current daily withdrawal limit of $20,000 to help protect your assets from fraud, as stated in our Terms and Conditions. 

In certain circumstances we may be able to increase this limit to a maximum of $100,000 where further documentation is provided. Requests to increase your withdrawal limit may take between 1-2 business days to approve. Please contact us via chat or email us via hello@superhero.com.au.

There may be a number of reasons why you can’t withdraw funds from your Superhero Wallet. These could be:

Maximum Withdrawal Reached

The maximum amount you can withdraw at any time is shown in your ‘Wallet’ under ‘Total Cash’, subject to the daily withdrawal limits. The daily withdrawal limit for Superhero accounts is $20,000.

Trade Settlement Timings

Share sale proceeds will settle to your account according to the T+2 settlement process in Australia and the U.S. T+2 means the Transaction day plus two trading days.

Bank Account Verification

You are only able to withdraw funds from your Superhero Wallet to a bank account that is both:

• In the name of your Superhero account
• Has been used to deposit funds into your Superhero account 

In some circumstances we may ask you for additional identification information in order to verify your bank account details for withdrawal.If you are having issues with withdrawing funds from your Superhero Wallet or require a higher daily withdrawal limit, please contact us via online chat or email.

If you have entered incorrect bank details when withdrawing funds from your Superhero account, please get in touch via chat or email at hello@superhero.com.au as soon as you become aware of the error. Superhero will then make best endeavours to recall the funds.

In some instances, if an incorrect BSB or account number has been entered, the funds will bounce back to your Superhero Wallet within 2 business days.

In other instances, Superhero will need to contact our banking partner to request a recall of your funds. The time taken to process these types of requests is longer as the request needs to go through external banking procedures.

Once you have entered the amount you want to transfer, and click ‘Calculate’, the rate will be held for 10 seconds.

If you do not click ‘Confirm’ within the 10-second window, you will need to hit ‘Calculate’ again.

Foreign exchange (FX) rates fluctuate frequently, which is why the rate is only held for ten seconds. This ensures you receive the most accurate rate at the time of conversion.

Your FX transfer will occur instantly and you are able to trade right away.

For more information on our fees, please see our Fee Schedule.