HOW CAN WE HELP YOU?

Home > FAQs > Legal & Licensing > Am I covered by the National Guarantee Fund for Australian trading?

Submit a request

What do you need help with?

Trading Account Help

Super Account Help

Help Logging In

Update Personal Details

Update Email Address

Update Postal Address

Update Mobile Number

Change Name

Superannuation Withdrawal Request

Existing Withdrawal Application?

Manage Superannuation Account

Insurance Help

Request Fund Details

Additional Information

0 / 2000 characters

Please provide your details below so we can assist you.

Your Details

Review Your Request

Please review your information before submitting:

If you submit this form, we will respond by email. Our response to you may contain your personal information.

By clicking "Submit Request", you confirm you accept all risks associated with emailing your personal information. For more information refer to our Privacy Policy.

Am I covered by the National Guarantee Fund for Australian trading?

The National Guarantee Fund (NGF) is a compensation fund administered by the Securities Exchanges Guarantee Corporation (SEGC), that is available to meet certain valid claims which may arise from dealings with market participants of ASX and Chi-X.

Superhero, as a client of a market participant, may be able to make a claim to the SEGC in certain limited circumstances for failures of its market participant, including insolvency of the market participant. 

Superhero is not a market participant and Superhero’s customers are not able to make a claim to the SEGC.

Importantly, caps apply to any NGF claims that may be made by Superhero that may impact the outcome and customer expectations regarding any claim. 

You can find more information on caps and circumstances under which a claim by Superhero is permitted at https://www.segc.com.au/ in the ‘NGF Information Booklet’.