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Where can I see my franking credits?

The location of your franking credit information depends on the type of investment you hold:


Shares: Franking credit information is displayed in the Income Report (AUS), found in the Reports tab 

Managed Investment Products (such as ETFs, LICs and REITs): Your franking credits will be detailed in the Attribution Managed Investment Trust Member Annual Statements (AUS).

The AMMA Statement will be updated in your account once the information has been received from the individual funds. For most funds, this data is available within 3 months of the end of the financial year; however, with some funds, it may be longer. If you do not see data in the AMMA/AMIT report, it’s likely that the fund(s) have not provided this information to Superhero yet. Customers will receive an email notification once their AMMA/AMIT report has been finalised. Please note, this may be as late as October. 

To access your reports, please follow the steps below.

Website:
1) Click on the “Reports” tab
2) Select the appropriate financial year
3) Download the appropriate report (Income Report (AUS) / Attribution Managed Investment Trust Member Annual Statement (AUS))

Mobile App:
1) Select “Profile”, then “Tax Reports”.
2) Select the appropriate financial year.
3) Download the appropriate report (Income Report (AUS) / Attribution Managed Investment Trust Member Annual Statement (AUS)) 

If you are uncertain whether a particular investment’s tax information will be included in your AMMA report, we recommend contacting the fund or a tax professional. They can help clarify your specific tax obligations.

Can I call you about my Super?

Sure – our call centre is available 9am to 5pm (AEDT) Monday to Friday excluding NSW Public Holidays.
Our phone number is 1300 675 148.

How do I become a member of Superhero Super?

To become a Superhero Super member you will need to register for an individual account by visiting our website www.superhero.com.au or downloading our mobile app and selecting “Register” and completing the online application form.

What are the benefits of joining Superhero Super?

There are a number of benefits to becoming a member of Superhero Super:

  1. Lower fees : Enjoy lower overall fees and costs than the average super fund.*
  2. Primed for performance: Professionally managed investment options that are optimised for performance by investment experts.
  3. Flexible investment options: Our multiple investment options give you the power and support to create a portfolio that works for your needs and experience. 
  4. Superior experience: Manage your super in the palm of your hand with the award winning** Superhero app and get real-time support from an Australian based customer service team.

For more information please read the Superhero Super Product Disclosure Statement.

*Low Fees - Findings based on Superhero’s analysis of SuperRatings’ Fee Report - October 2024, accessed 5 December 2024. Fees for Superhero Super’s Growth and High Growth investment options are in the top quartile based on Total Fees and compared against the SR50 Balanced (60-76) and SR50 High Growth (91-100) Indices respectively. Refer to the Superhero Super PDS for more information on investment options.

2Canstar Most Satisfied Customers 2023 – Online Share trading

**Holding limits apply to investments held by members in Superhero Super.

What are the fees for Superhero Super?

The fees for Superhero Super are made up of an administration fee and investment fee. The administration fee paid by you for Superhero Super is $52 per year regardless of your account balance plus 0.35% of your account balance per year. The investment fees depend on the investment option(s) your super is invested in.  Please read the Superhero Super Product Disclosure Statement, Additional Information Guide and Direct Investment Guide for full details of the fees for Superhero Super.

For Superhero MySuper fees please visit https://www.superhero.com.au/superannuation/mysuper.

How does Superhero Super’s performance compare to other funds?

Superhero’s Diversified and Single Sector investment options are managed by global investment leader Mercer, who manages $63 billion in superannuation for over 850,000 Australians across a range of super funds. The investment options offered to you as a member of Superhero Super each have an investment objective and are actively managed by a team of investment professionals who aim to meet or outperform the objective.

How is Superhero Super different to other funds?

There are a few key differences to Superhero Super when compared with other funds. One of the biggest differences is that Superhero Super gives you the flexibility to invest in just one professionally managed, diversified investment option (e.g. High Growth), or select your own investment mix across Diversified, Single Sector, Thematic and Direct investment options.

Our Direct Investment option allows you to invest a portion of your super into individual shares in the S&P/ASX300 Index and a range of over 200 ETFs, LICs and Hybrid securities, all without needing to open a self-managed super fund (SMSF). Superhero Super provides access to these investments with an additional fee of $1 per week and the greater of $2 or 0.10% of brokerage fee per trade is applied each time you buy or sell a direct investment.

For example, a member of Superhero Super in 15 May 2024 with a balance of $50,000 – half of which in the Growth option and the other half held in Direct Investments – would have annual fees paid by the member of just $356.50 plus any brokerage fees or transaction costs incurred through buying and selling investments throughout the year as well as any management fees for ETFs or LICs held as Direct Investments. Other fees and costs may apply. Please read the Product Disclosure Statement before making any decisions.

Superhero Super offers some of the flexibility of an SMSF but doesn’t offer the same pool of investments available. You should consider your personal circumstances before investing or making a decision and if unsure seek help from a professional.

Is there a minimum account balance for Superhero Super?

There is no minimum account balance required to set up a Superhero Super account.

If you wish to set up a Retirement or Transition to Retirement account with Superhero there is a minimum account balance requirement of $20,000.

What is superannuation?

Superannuation is an important mechanism for long term saving for retirement.

If you are age 18 and over (or under 18 and working more than 30 hours per week), your employer is required by law to pay Superannuation Guarantee (SG) contributions (currently 11% of your salary) into your super fund.

What is Superhero’s Unique Superannuation Identifier (USI)?

Superhero Super’s USI is 43 905 581 638 018. You can also find it in the Profile section of your Superhero Super account.

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