I haven’t received a ‘claim account’ email. What should I do?

If you haven’t received your ‘claim account’ email, try the following steps:

1. Click ‘Forgot your password?’ on the login screen of our website or mobile app.
2. Enter the email address linked to your Slate Super/Simple Choice Super account.
3. If your email is correct, you will receive a reset link—simply follow the prompts to access your member portal.

If you’re still unable to log in, please contact us at super@superhero.com.au with your full name, date of birth, mobile number and residential address and our team will be happy to assist you.