What if I don’t have an active mobile number on file?

If your mobile number is incorrect or missing from your account, you’ll need to verify your identity before we can update it.

How to update your mobile number

To update your mobile number, please email us at super@superhero.com.au with the following details:

Your full name
Your date of birth
Your current email address
Your residential address
Your existing mobile number (if you have one to update)
Your new mobile number to be used
Your Superhero Super account number OR your previous super fund account number (if known)
A selfie of you holding a valid government-issued photo ID
A photo of the back of your driver’s licence (for verification purposes)

Once we’ve verified your details, we’ll update your mobile number and provide instructions on how to access your account.

Prefer not to submit a selfie?

Email us at super@superhero.com.au and we’ll guide you through the possible options.

For a faster process, we recommend using the selfie verification method.