If you have entered incorrect bank details when withdrawing funds from your Superhero account, please get in touch via live chat or email at firstname.lastname@example.org as soon as you become aware of the error. Superhero will then make best endeavours to recall the funds.
In some instances, if an incorrect BSB or account number has been entered, the funds will bounce back to your Superhero Wallet within 2 business days.
In other instances, Superhero will need to contact our banking partner to request a recall of your funds. The time taken to process these types of requests is longer as the request needs to go through external banking procedures.