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What happens if my order fails?

If your order fails or is cancelled, what happens next depends on whether your AUD has already been converted to USD:

  • If your funds have already been converted to USD: The USD amount (net of FX fees) will be credited to your Superhero Wallet. These funds will remain in USD and will not be converted back to AUD. FX fees are not refundable.
  • If your funds haven’t been converted yet (for example, if the order was placed outside U.S. market hours): Your AUD will be returned to your Wallet in full and no FX fee will be charged.