Why can’t I withdraw funds from my Superhero Wallet?
There may be a number of reasons why you can’t withdraw funds from your Superhero Wallet. These could be:
Maximum Withdrawal Reached
The maximum amount you can withdraw at any time is shown in your ‘Wallet’ under ‘Total Cash’, subject to the daily withdrawal limits. The daily withdrawal limit for Superhero accounts is $20,000.
Trade Settlement Timings
Share sale proceeds will settle to your account according to the T+2 settlement process in Australia and the U.S. T+2 means the Transaction day plus two trading days.
Bank Account Verification
You are only able to withdraw funds from your Superhero Wallet to a bank account that is both:
- In the name of your Superhero account
- Has been used to deposit funds into your Superhero account
In some circumstances we may ask you for additional identification information in order to verify your bank account details for withdrawal.If you are having issues with withdrawing funds from your Superhero Wallet or require a higher daily withdrawal limit, please contact us via online chat or email.