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My details are incorrect. How can I update them?

If your mobile number or email address is incorrect, you will be unable to access the member portal. Please reach out to our customer service team on 1300 675 148 or via…

Why has my super balance gone down?

Your super balance may fluctuate depending on how your funds are invested. If your super is invested in assets such as shares or property, market movements – driven by factors like economic…

I accidentally created another account. What should I do?

If you created a new Superhero account whilst trying to access your previous Slate Super/Simple Choice Super account, please contact our customer service team on 1300 675 148 or via our live…

Where is my super invested?

Your super remains invested in the same investment option you held with your Slate Super/Simple Choice Super account. If you wish to see what investment options are available with Superhero Super, visit…

What details do I need to give my employer?

You need to inform your employer that your USI (Unique Super Identifier) has changed effective 1st February 2025.  Fund Name: One Super Sub-plan Name: Superhero Super USI: 43905581638018 Fund ABN: 43 905…

What happens if I don’t communicate the new USI to my employer?

From 1 February, contributions to Slate / Simple Choice Super will be rejected.

My employer is having trouble making contributions to my account. What should I do?

If your employer has informed you that contributions are being rejected or returned, they may be using outdated fund details. Please confirm that they are using the correct Superhero Super fund details. …

What will happen if I have an existing insurance claim with Slate/ Simple Choice?

If you have an insurance claim in progress on your Slate Super or/ Simple Choice Super account, this will continue to be assessed by the insurer and you will not need to…

What’s the best way to contact Superhero Super for help?

The best way to contact us is via email. Our email address is super@superhero.com.au. You can also give us a call on 1300 675 148. 

Do I need to do anything to transfer my funds to Superhero Super?

No action is required from you for your account to transfer to Superhero Super as part of the Successor Fund Transfer. Your Slate Super or Simple Choice Super account will be automatically…
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