Superhero Support - Get help with your investing questions

What happens if I cancel my order?

If your AUD hasn’t yet been converted, your full AUD amount will return to your Superhero Wallet. If your AUD has already been converted to USD, the trade will be cancelled and…

How can I see if my AUD has been converted?

You can check if the conversion has taken place by reviewing your pending order. If the order amount is still shown in AUD, the FX conversion hasn’t happened yet. If the amount…

When will my AUD be converted to USD?

Your AUD will be converted to USD when the security enters pre-market trading, if the order was placed outside of market hours. If the order is placed during U.S. market hours, the…

What happens if my order fails?

If your order fails or is cancelled, what happens next depends on whether your AUD has already been converted to USD: If your funds have already been converted to USD: The USD…

Can I choose the USD amount I want to invest?

Not with this feature. You nominate an AUD amount, and we calculate how much USD you’ll receive after FX. If you want to trade a specific USD amount, you may use our…

What is TermPlus?

TermPlus is a fixed-term investment option available on Superhero offering competitive, income-focused returns in the form of monthly income payments. Powered by ASX-listed Pengana Capital Group, TermPlus is designed for investors seeking…

How do I access TermPlus on Superhero?

You can open a TermPlus investment directly from your Discover page. Simply log in, navigate to TermPlus and follow the step-by-step process to get started.

TermPlus Disclaimers

Before deciding whether TermPlus is right for you, please read the TermPlus Product Disclosure Statements (PDS). Superhero does not provide financial advice that takes into consideration your personal objectives, financial situation or…

I need help with my TermPlus holdings on Superhero, who can I talk to?

If you have any questions or need support with your TermPlus investment on Superhero, please contact our friendly team. We’re here to help with everything from account access to understanding your income…

Is there a cooling-off period for TermPlus on Superhero?

If you change your mind about your TermPlus investment, you may have 14 days to cancel it and receive your funds back, however this is subject to certain conditions. Read the TermPlus…