Superhero Support - Get help with your investing questions

Why didn’t my recurring order trade?

The main reason your recurring order/s may fail is because you don’t have enough funds in your Superhero Wallet on the day your recurring order is due to execute.

If you do not have enough funds in your account, we will attempt to re-submit your order on each subsequent day, until the order is placed.

Keep in mind that for recurring orders of Australian shares the minimum order size is A$100 or one whole share, whichever is greater, as Australian shares cannot be bought in fractional units.

For recurring orders of U.S. shares the minimum order size is US$10 and you will need to have funds already converted into U.S. dollars.

Can I auto-invest with Superhero?

Yes! Auto-investing can be set up within your Superhero account.

You can set up recurring buy orders for any Australian or U.S. share within Superhero:

Log in to your Superhero account.
Deposit funds into your Wallet (you can set up a recurring payment from your bank to your Superhero BSB and Account Number to automate this step).
Find the share you want to invest in from the ‘Invest’ tab or the search bar and select ‘Buy’.
Select the ‘Recurring Order’ option and set up your investment amount and schedule.
Confirm your order.

You’ll be able to see your recurring orders in the ‘Pending Orders’ tab of your Dashboard.

Australian shares have a minimum of A$100 and cannot be bought as fractional shares and U.S. shares have a minimum of US$10 per trade. You will need to have these minimums in the correct currency before you set up recurring orders.

You can also set up automatic deposits from your bank account to your Superhero account to ensure you always have funds to cover your recurring orders.

Does Superhero lend securities?

No, Superhero does not lend out the holdings of customers, and never has.

Securities lending is performed by some brokers where customers’ shares are lent out to other investors and firms for a fee. Securities lending can be used to allow these third parties to short companies.

Currently, Superhero does not consider the practice to be in the best interests of its customers.

When will I receive my AMMA/AMIT statements?

Attribution Managed Investment Trust Member Annual Statement (AMMA/AMIT) reports will be available when the data is received from the individual funds. For most funds this is within 3 months of the end of the financial year, however with some funds it may be longer.

These statements will be made available to you in the reports tab in your Superhero account.

How long will it take for my account to be verified?

We will attempt to verify your account during the onboarding process. If we are unable to verify your identity instantly, we may require additional information and verification may take a few business days.

We will notify you via email and/or SMS when your account has been verified and you’re ready to start investing.

Can I open a Superhero account with my Company?

Yes, you can open a Superhero account with your Company.

You must be a Director of the company in order to set up a Company account with Superhero.

To open a Superhero account for your Company:

Log in to your Superhero account
Go to the Profile tab and select ‘Add New Account’
Select Company (incl Corporate Trustee)
Provide your ACN
Select whether your company is a trustee of a trust or SMSF:
- If Yes, provide details of your trust and upload your trust deed
- If No, provide the details of your company and company directors

Your account will then be verified. We will notify you via email and/or SMS when your account has been verified and you’re ready to start investing.

If you already hold shares with another broker for your Company, you can transfer your shares to Superhero once you have set up and verified your account.

Can I set up an SMSF with Superhero?

Superhero is not a self-managed super fund (SMSF) provider. Once you have set up a self-managed super fund, you will be able to set up a Superhero account under your SMSF.

For more information on setting up a self-managed super fund visit the ATO website or the government’s moneysmart website.

Alternatively, you can join Superhero Super which provides you with up to 75% direct investment control without the need for an SMSF. You can learn more about Superhero Super here.

Can I open a Superhero account with my Trust?

Yes, you can open a Superhero account with your Trust if you have a company trustee (joint trustee and individual trustees coming soon).

You must be a Director of the Corporate Trustee in order to set up a Trust account with Superhero.

To open a Superhero account for your Trust:

Log in to your Superhero account
Go to the Profile tab and select Add New Account
Select Company (incl Corporate Trustee)
Provide your ACN and select Yes under Corporate Trustee
Select Family Trust and fill out the details of your Family Trust including the details of all Company Directors
Upload your Trust Deed for verification

Your account will then be verified (this may take a few days).

If you already hold shares with another broker for your Trust, you can transfer your shares to Superhero once you have set up and verified your account.

Can I open a Superhero account with my SMSF?

If you have an existing SMSF with a company trustee, you are able to open a Superhero account with your SMSF (joint trustee and individual trustees coming soon).

You must be a Director of the Corporate Trustee in order to set up an SMSF account with Superhero.

In order to create a trust account, you will need to have an existing individual account with Superhero. If you do not have a Superhero account, you can create an account.

To open a Superhero account for your SMSF:

Log in to your Superhero account
Go to the Profile tab and select Add New Account
Select Company (incl Corporate Trustee)
Provide your ACN and select Yes under Corporate Trustee
Select SMSF and fill out the details of your SMSF including the details of all Company Directors
Upload your Trust Deed for verification

Your account will then be verified. We will notify you via email and/or SMS when your account has been verified and you’re ready to start investing.

If you already hold shares with another broker for your SMSF, you can transfer your shares to Superhero once you have set up and verified your account.

Why does Superhero request additional information from you?

As per our Terms and Conditions, from time to time we may require that you provide us with further information in order to verify your identity, update your information or to meet our regulatory requirements. Information that may be requested includes your:

name;
postal address;
date of birth;
contact phone number and email address;
bank account details;
photo identification;
occupation;
source of funds;
salary range;
reasons for opening an account; and
other information we may require to meet our requirements from time to time.

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