Superhero Support - Get help with your investing questions

What happens if I cancel my order?

If your AUD hasn’t yet been converted, your full AUD amount will return to your Superhero Wallet.
If your AUD has already been converted to USD, the trade will be cancelled and the USD will remain in your Wallet. It won’t be converted back to AUD and FX fees won’t be refunded.

How can I see if my AUD has been converted?

You can check if the conversion has taken place by reviewing your pending order.

If the order amount is still shown in AUD, the FX conversion hasn’t happened yet.
If the amount appears in USD, your funds have already been converted and the order is one step closer to being fulfilled.

When will my AUD be converted to USD?

Your AUD will be converted to USD when the security enters pre-market trading, if the order was placed outside of market hours.

If the order is placed during U.S. market hours, the conversion happens shortly after the order is submitted.

What happens if my order fails?

If your order fails or is cancelled, what happens next depends on whether your AUD has already been converted to USD:

If your funds have already been converted to USD: The USD amount (net of FX fees) will be credited to your Superhero Wallet. These funds will remain in USD and will not be converted back to AUD. FX fees are not refundable.
If your funds haven’t been converted yet (for example, if the order was placed outside U.S. market hours): Your AUD will be returned to your Wallet in full and no FX fee will be charged.

Can I choose the USD amount I want to invest?

Not with this feature. You nominate an AUD amount, and we calculate how much USD you’ll receive after FX.

If you want to trade a specific USD amount, you may use our FX Transfer tool to convert the AUD in your Wallet first, then place your trade in USD.

What is TermPlus?

TermPlus is a fixed-term investment option available on Superhero offering competitive, income-focused returns in the form of monthly income payments.

Powered by ASX-listed Pengana Capital Group, TermPlus is designed for investors seeking a structured way to earn monthly income without the volatility of the share market.

You can choose from 1, 2 or 5-year fixed terms, with target rates that move with the RBA cash rate. Income can be paid into your Superhero Wallet every month, or reinvested to grow your balance over time.

Funds invested in TermPlus are allocated to a diversified portfolio of global private credit including loans to businesses that aren’t listed on public markets. These investments are typically used by institutional investors seeking stable, income-generating returns.

How do I access TermPlus on Superhero?

You can open a TermPlus investment directly from your Discover page. Simply log in, navigate to TermPlus and follow the step-by-step process to get started.

TermPlus Disclaimers

Before deciding whether TermPlus is right for you, please read the TermPlus Product Disclosure Statements (PDS). Superhero does not provide financial advice that takes into consideration your personal objectives, financial situation or particular needs. All investments carry risk, so please consider carefully before making any investment decisions and seek independent financial advice.

Pengana Capital Limited (Pengana) (ABN 30 103 800 568, AFSL 226 566) is the issuer of units (Term Accounts) in TermPlus (ARSN 668 902 323). Any advice provided is general in nature and does not take into account your particular objectives, financial situation or needs. You should consider the PDS and TMD before investing in TermPlus.

Any reference to a target rate is a reference to the investment objective for the relevant account option in TermPlus, which may vary during the term. Importantly, target rates are not guaranteed, and any investment is subject to investment risks. Any forecasted returns may not reflect actual performance, and past performance is not a reliable indicator of future performance.

Pengana is not a bank and is not regulated by the Australian Prudential Regulation Authority. Investing in TermPlus is not the same as depositing money with a bank. For further details, please see the Important Information page on the TermPlus website.

Mercer Consulting (Australia) Pty Limited (ABN 55 153 168 140, AFSL 411 770), which is a wholly owned subsidiary of Mercer (Australia) Pty Ltd (ABN 32 005 315 917) (Mercer Australia) is collectively referred to as Mercer. References to Mercer shall be construed to include Mercer LLC and/or its associated companies. ‘MERCER’ is a registered trademark of Mercer Australia.

I need help with my TermPlus holdings on Superhero, who can I talk to?

If you have any questions or need support with your TermPlus investment on Superhero, please contact our friendly team. We’re here to help with everything from account access to understanding your income payments.

Reach us via live chat or by emailing hello@superhero.com.au.

Is there a cooling-off period for TermPlus on Superhero?

If you change your mind about your TermPlus investment, you may have 14 days to cancel it and receive your funds back, however this is subject to certain conditions.

Read the TermPlus PDS for more information.

Reach us via live chat or by emailing hello@superhero.com.au.