Superhero Support - Get help with your investing questions

Can I trade in fractional shares?

Yes, fractional trading is supported by our U.S. brokerage and execution service and is permitted on the Superhero platform.

Fractional shares are not transferable to other brokerage accounts. Not all U.S. Securities through Superhero are eligible for fractional share orders.

What are fractional shares?

Fractional shares are pieces, or fractions, of whole shares of a company or ETF.

For example, if you want to invest US$100 into a stock that is trading at US$500, using fractional shares you can.

You are able to place a Market Order to buy US$100 worth of shares in that company, which is a ‘fraction’ or 0.2 of a whole share.

Fractional shares are not transferable to other brokerage accounts. Not all U.S. Securities through Superhero are eligible for fractional share orders.

Can I place a Limit Order for a fractional share?

A limit order is an order to buy or sell a specified number, including a fractional number of shares at a specified price or better.

What if I don’t have an active email address on file?

If you’ve recently transferred from Slate Super or SmartSave or if the email linked to your account is incorrect, you’ll need to verify your identity before accessing your account.

How to update your email and verify your identity

To update your email, please email us at super@superhero.com.au with the following details:

Your full name
Your date of birth
Your mobile number
Your residential address
Your existing email address (if you have one to update)
Your new email address to be used
Your Superhero Super account number OR your previous super fund account number (if known)
A selfie of you holding a valid government-issued photo ID
A photo of the back of your driver’s licence (for verification purposes)

Once we’ve received and verified your details, we’ll update your email and provide instructions on how to access your account.

Prefer not to submit a selfie?

Email us at super@superhero.com.au and we’ll guide you through the possible options.

For a faster process, we recommend using the selfie verification method.

What U.S. market data does Superhero provide and is it live?

Superhero provides real-time market data during U.S. market hours through licencing arrangements with Nasdaq.

What are the trading hours for the U.S. market?

The U.S. market is open at 9:30am and closes at 4:00pm U.S. Eastern time Monday-Friday with the exception of public holidays.

This is 11:30pm to 6:00am in Australian Eastern Standard Time (AEST). Please note that daylight savings time will impact these hours.

Is there a minimum trade amount for U.S. shares?

There is a minimum trade size of US$10 for U.S. shares and ETFs. Keep in mind that the minimum transfer from AUD to USD is A$100.

How long does it take to settle U.S. trades?

U.S. markets settle trades on a T+1 basis. This means one business day after the transaction has taken place.

Can I trade with proceeds from U.S. trades that haven’t settled yet?

You can use the proceeds of any share sales to trade right away but you can only withdraw those funds after the transaction has settled (T+1).

How will dividends on my U.S. shares get paid?

Any dividends or income you are eligible to receive from the U.S. shares and ETFs you own will be paid into your Superhero Wallet.

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