My employer is having trouble making contributions to my account. What should I do?
If your employer has informed you that contributions are being rejected or returned, they may be using outdated fund details. Please confirm that they are using the correct Superhero Super fund details.Â
Fund Name: OneSuperÂ
Sub-plan Name: Superhero SuperÂ
USI: 43905581638018Â
Fund ABN: 43 905 581 638
Address: PO Box R1055 Royal Exchange NSW 1225
Phone: 1300 675 148
Email: super@superhero.com.au
If issues persist, contact our support team for further assistance.
What will happen if I have an existing insurance claim with Slate/ Simple Choice?
If you have an insurance claim in progress on your Slate Super or/ Simple Choice Super account, this will continue to be assessed by the insurer and you will not need to resubmit your claim due to the transfer. Superhero Super will be in touch with you when the insurer provides us with an update on your claim.Â
What’s the best way to contact Superhero Super for help?
The best way to contact us is via email. Our email address is super@superhero.com.au.
You can also give us a call on 1300 675 148.Â
Do I need to do anything to transfer my funds to Superhero Super?
No action is required from you for your account to transfer to Superhero Super as part of the Successor Fund Transfer. Your Slate Super or Simple Choice Super account will be automatically transferred, and you will become a member of Superhero Super.
