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What kind of contributions can I make?

The contribution types for Superhero Super include:

  1. Employer contributions
  2. Personal contributions
  3. Spouse contributions
  4. Government co-contributions
  5. First Home Super Saver (FHSS) Scheme
  6. Downsizer (if 55 or over)

You can find more information about contributions in the ‘Adding to your super’ section of the Additional Information Guide on our website.

Contributions can only be made into a Superhero Super account. Superhero Retirement and Transition to Retirement accounts cannot receive contributions. For more information about these account types please read the Superhero Retirement Product Disclosure Statement.

How do I tell my employer to pay my super to my Superhero account?

Please use the pre-filled Superhero super Employer Contribution Form to provide to your employer, which is available for download in the Profile tab of your Superhero Super account

You will need to send this form to your employer in order to receive employer super contributions into your Superhero super account.

What is the maximum contribution I can make?

You can make the following contributions:

  1. Concessional contributions – From 1 July 2024 the annual limit for a concessional contribution is $30,000 in each financial year. You can carry forward any unused amount of your concessional contribution cap, provided your total super balance is less than $500,000 as at 30 June in the previous year. Any unused contributions cap will expire at the end of 5 years.
  2. Non-concessional contributions – From 1 July 2024 the annual limit for non-concessional (post-tax) contributions is $120,000. This amount is reduced based on your total super balance as at 30 June in the previous financial year and is reduced to nil if your total super balance is equal to or greater than the general transfer balance cap of $1.9million. If you’re below the age of 65, and subject to your total super balance as at the 30 June in the previous financial year, you can bring forward the equivalent of one or two years of your annual cap from future years. This means you can make contributions up to two or three times the annual cap amount over the bring-forward period. Refer to www.ato.gov.au for more information on the bring-forward arrangements.

Can I make additional contributions to my Superhero Super account?

Yes, you can make additional contributions to your Superhero Super account. Additional contributions must be a minimum of $100 and can be made via BPAY.

You can find the BPAY contribution details in the Profile of your Superhero Super account.

I was paid $1,000 in super from my employer, why did I only receive $850 in my account?

Employer contributions into your super are taxed at 15% when received by Superhero Super. The net amount is available for investing.

Example: If your employer paid $1,000 into your super account, $150 will be paid to the ATO as tax on contributions. The remaining $850 will be available for investing.

If I make a contribution on 30 June will it be included in this financial year?

If your contribution can be successfully processed before 5pm on 30 June your contribution will be included in that financial year.

You must contact us, via live chat through our website or by email at super@superhero.com.au so we can advise if it is possible to process your contribution within our operating hours.

How do I submit a notice of intent to claim a tax deduction for personal contributions?

If you wish to claim or vary a deduction in relation to a personal contribution made to your Superhero Super account, you can download the Notice of intent to claim or vary a deduction for personal super contributions form available via the ATO website.

This form can then be submitted to us at super@superhero.com.au. 

More information can be found here.

Can I withdraw money from my Superhero Super account?

Generally, access to your superannuation is only possible when you meet a condition of release.

If you have a Superhero Super account in accumulation phase, you are only able to withdraw funds from your account in special circumstances. 

These include:

  • Financial hardship
  • Terminal illness
  • Permanent or temporary incapacity
  • Compassionate grounds
  • First home super saver scheme

More information on early access to your super can be found via the ATO website.

If you have a Superhero Retirement or Transition to Retirement account, you are able to withdraw funds from your Superhero account. 

For more information on the withdrawal types and amounts for these account types please read the Superhero Retirement Product Disclosure Statement.

How do I request a financial hardship benefit payment?

For details about accessing your super due to Severe Financial Hardship, or Compassionate Grounds please see the ATO website.

To request a withdrawal from your Superhero Super account due to a terminal illness, please complete the Withdrawal – Financial Hardship form available on our website.

Once completed, please submit the form and any supporting documents to us via email at super@superhero.com.au. Please note that payments may take up to 10 business days.

How do I request a terminal illness benefit payment?

For details about accessing your super due to a terminal medical condition, please see the ATO website.

To request a withdrawal from your Superhero Super account due to a terminal illness, please complete the Withdrawal – Terminal Illness form available on our website.

Once completed, please submit the form and any supporting documents to us via email at super@superhero.com.au. Please note that payments may take up to 10 business days.

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