Superhero Support

Top Questions

  • Q: How do I open a Superhero account?

    To open a Superhero account, Click Here

     

  • Q: How are my shares held by Superhero?

    Under our Terms and Conditions your shares are held in custody by Superhero Securities Limited (Superhero Securities) on your behalf.

    Superhero Securities’ purpose is to act as custodian for customers pursuant to our Terms and Conditions and it does not acquire a beneficial or proprietary interest in your investments, or the income and rights attached to your investments. Superhero Securities holds an institutional HIN on the ASX CHESS system and is a regulated entity charged with holding assets.

    For clarity, beneficial ownership means that you, the owner of the shares, get the direct benefit from the shares. 

    The shares purchased within your Superhero account are yours and cannot be accessed by others, including claims from any creditors of Superhero. 

    For more information on the custody of your shares and Superhero Securities, please refer to our Terms and Conditions, including the Nominee Terms at Schedule 1.

  • Q: How can I earn Qantas Points using Superhero?

    The Superhero QFF Offer consists of 2 bonus offers and 2 ongoing offers.

    Bonus offers:

    • Superhero customers will earn 500 Qantas Points on full brokerage trade on their first 10 trades. $0 brokerage trades are excluded.
    • Earn 5,000 Qantas Points on Aussie or US share transfers that exceed a transfer value above $10,000 (AUD or USD). Maximum points earning potential is 10,000.

     

    Earn Qantas Points with Superhero (ongoing offers):

    • Earn 100 Qantas Points for all Aussie trades with full brokerage. $0 brokerage trades are excluded.
    • FX Transfer: Earn 1 Qantas Point for every US$5 transferred to your USD Wallet using the USD tab of your Superhero Wallet. USD transfers to AUD are excluded.

     

    Please refer to the official Terms & Conditions for full details.

  • Q: Can I transfer my Australian shares from an existing broker to my Superhero account?

    Yes, you can. We do not charge any fees to transfer your shares into Superhero.

    To transfer some or all of your existing shares to your Superhero account, complete the Superhero Broker to Broker Transfer Form and provide a copy of your government-issued ID. 

    Send your signed (electronic signature is not accepted) Broker to Broker Transfer Form and a copy of a government-issued photo ID that includes your signature (e.g. driver’s licence or passport) to us via:

    • live chat; or 
    • email hello@superhero.com.au

    Don’t forget to include your Superhero account number.

    Note: you can only move shares to your Superhero account if you are the registered owner of the shares, and the name on both accounts is exactly the same.

Still need help? Chat to our team now.

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How to invest in U.S. stocks with Superhero

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Become a Superhero

  • Accessible

    Start investing with no account fees and a low minimum investment.

  • Understandable

    No jargon. We give you clarity and control to invest your way.

  • Affordable

    $0 brokerage on U.S. shares and $5 brokerage on Aussie shares.

  • Secure

    Two-factor authentication and bank-level encryption.